Our Properties:
Lodges with Hot Tubs:
5 Bedroom Lodges:
Lowest Price Lodges:
Other Luxury Lodges:
DOWNLOAD A PDF DOCUMENT OF OUR FULL TERMS HERE...
TERMS AND CONDITIONS OF BOOKING ~ 2009/10
PLEASE READ THIS DOCUMENT VERY CAREFULLY. WHEN YOU BOOK YOUR HOLIDAY WITH US YOU ARE ENTERING INTO A CONTRACT WHICH BINDS YOU AND US IN VARIOUS WAYS. YOU WILL SEE THAT WE HAVE CLEARLY SET OUT THE BOOKING CONDITIONS WITH A LIST OF RESPONSIBILITIES AND COMMITMENTS WE HAVE TOWARDS EACH OTHER.
Luxury Holidays is an agent acting on behalf of Home Owners on Lower Mill Estate; Tim Haywood, Datasharp Communication Solutions, John Dickson, MAS Properties Limited, Dave Elmsley and Mat Morgan. Please note that Luxury Holidays or the individuals named above, are not connected in any way to the Lower Mill Estate Limited, or any of its subsidiary, or associated companies. Luxury Holidays own a small selection of properties, 14 at this moment in time (01.04.09) and are tenants on The Lower Mill Estate.
TERMS:
All terms are per week or short break for the property as equipped and described. The usual check-in time is 4pm (subject to unavoidable delays). The check-out time (usually 10am) will be shown on your hire invoice. You are obliged to leave everything in a clean and tidy condition, and are responsible for any damage or loss sustained during your stay. Prices include VAT (where applicable) and insurance premiums include Insurance Premium Tax – both taxes are at the rate applicable at the time of printing and are subject to change if the rate or application of the tax changes. In the event of a change in the rate of VAT during the course of the year, your holiday will be invoiced at the new amount of VAT unless you have already taken your holiday or paid the balance in full prior to the date of the change. Our hire invoice and booking acceptance is not a VAT invoice. In the event of a change in the rate of I.P.T. during the course of the year, you will be invoiced at the rate applying on the date you purchased the insurance. We reserve the right to correct errors in advertised prices. We will advise you of any error at the time of booking. We also reserve the right to correct errors in confirmed prices. In this case, we will contact you as soon as we become aware of the error. If the correct price is higher and you do not wish to pay this, you will be entitled to cancel and receive a full refund of all monies you have paid to us providing you notify us within 14 days of our advising you of the error. We promise we will not seek to correct any error in a confirmed price within 8 weeks of the start of your holiday or more than 7 days after you make your booking. For short breaks, terms published are for Friday start days for weekend breaks; the same price applies for the Monday to Thursday mid-week break which follows. Additional nights in excess of 3 nights for weekend short breaks and 4 nights for mid-week short breaks will be charged at one-seventh of the weekly hire charges for the week in which they fall, plus a one off additional administration charge of £ 25 and are offered strictly subject to availability.
MAKING A BOOKING:
When you book you are accepting on behalf of your party the terms of these booking conditions. A binding contract comes into existence once we have received your booking request. The contract shall be deemed to have been made at our offices in Sheffield and be subject to English law. We both agree to submit any dispute to the exclusive jurisdiction of the Courts of England and Wales. In all cases these Booking Conditions form the basis of your contract. You must check your hire invoice and booking acceptance as well as all other documents we send you carefully as soon as you receive them. If any information appearing on any document appears to be inaccurate in any way, you must let us know straight away. We regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 10 days of our sending it out.
NUMBER IN YOUR PARTY:
The total number in your party must not exceed the capacity of the property as advertised by us. Babies under 2 are not normally counted as a member of your party.
CHANGES BY YOU:
Once a booking has been confirmed by us to you, should you require us to amend it in any way or to re-invoice you for any reason (including for example accidental loss of the original invoice) then a fee of £35.00 will be charged. You may transfer your booking to someone else/another party (introduced by you) at any time providing you pay the administration fee of £35.00 and any outstanding balance. We also reserve the right to charge a fee of £ 35.00 for any additional administration, relating to your booking, which is over and above our normal procedures. Note: Bookings may not be transferred to other parties after we have received notification of cancellation.
GENERAL:
Luxury Holidays is responsible for all aspects of the holiday booking, payment, cancellation (if applicable) and related issues. All aspects relating to the property and its contents are ultimately the responsibility of the Home Owner. However, in all instances where a problem arises during the holiday Luxury Holidays will do their very best to sort them out. Luxury Holidays should be your first port of call if any problem arises during your stay. Upon signing the Holiday Agreement the person responsible for making the booking is entering a contract with Luxury Holidays. The Owner enters a binding contract with the Holiday Maker once a booking request has been received by Luxury Holidays. All property details shown on the Luxury Holidays website or other marketing literature have been submitted and signed off by the Home Owner. Should anything prove to be incorrect during your stay please inform Luxury Holidays with immediate effect. All efforts will be made to rectify the problem immediately. All properties shall carry comprehensive building and content insurance and Public Liability Insurance to the cover value of £2,000,000.00 (two million pounds sterling). Every property has been thoroughly cleaned and a full inventory check carried out prior to holiday changeover and any damage or breakages should be reported to Luxury Holidays immediately. Any damages reported once the new Holiday Maker arrives shall be deemed their responsibility. The Holiday Maker is responsible for complying with ALL of these Terms & Conditions and shall be responsible for all adults and children that accompany them. The Property Owner reserves the right to refuse to hand over the property if it is deemed likely that the Holiday Maker or any of the Holiday Party will cause damage to the property. The Property Owner reserves the right to re-possess the property at any time where damage is being caused to the property by the Holiday Maker or any member of the Holiday Party. In the extremely unlikely event that either of the above withdrawals of the property occurs, the Property Owner shall NOT be liable to refund any of the monies paid by the Holiday Maker. In the event of an unreasonable withdrawal of the property by the Owner a fair refund shall be paid as compensation to the Holiday Maker. The Property Owner or his appointed Agent shall be allowed access to the property at any reasonable time during the holiday occupancy. Prior contact will be made with the Holiday Maker wherever possible before entry. The property can be occupied after 3.00pm on the date of arrival and MUST be vacated by 10.00am on the date of departure. Due to the pressure of changeover these times are non negotiable unless previously agreed with Luxury Holidays and stated clearly on the booking and confirmation forms. If late arrival is expected the person named on the booking form should contact Luxury Holidays to discuss the new entry arrangements. If the Holiday Maker is unable to arrive by midday the following day (the day after the holiday commencement date) the person responsible for booking the holiday MUST notify Luxury Holidays in order to make arrangements. If contact is not made and the property remains empty this shall constitute a cancellation by the Holiday Maker and the Property Owner is not liable to make any refund. Holiday Makers will be issued with a set of Rules & Regulations for the Estate and should adhere to them at all times.
HOT TUB OPTION:
Please note that the provision of a hot tub in our properties is offered strictly as an option and is only available for selected properties, as identified on our web site. We are currently seeking planning approval for the installation of the hot tubs and this is expected sometime in April 2010, although we are working to improve on that date. Please note that there is no guarantee that planning will necessarily be granted and as such the booking of your holiday should in no way be dependent on the provision of a hot tub. Please consider the fact that there may not be a hot tub at your selected lodge, for the holiday dates that you have booked. Even if you have requested the provision of a hot tub and been charged for that provision, this in no way guarantees our ability to provide one and is not a condition of your booking. In the event that you have requested a hot tub and the hot tub is not installed for the date of your holiday, then you will receive a full refund for the cost of the expected hire, together with a one off good will gesture of £ 10. This will be the full extent of any refund and is non negotiable. The cost of providing a hot tub for the full duration of your stay is fixed at a one off hire charge of £ 85, fully inclusive. Please advise at the time of booking should you require a hot tub and you will be then be charged the extra £ 85 (reservation request) hire charge to the debit/credit card supplied at the time of booking. We are taking provisional requests for hot tubs for before the April 2010 expected delivery date, in the hope that we might get the units installed in time, but please be completely clear that this is on a best endeavours basis only and that it is highly probable that the hot tubs will NOT be installed before the April 2010 date. Please be completely clear on this, so that we avoid any disappointment and should you have any questions, please call 0800 • 980 20 20 to discuss. We thank you in advance for your understanding in this matter.
SECURITY DEPOSIT:
A deposit of £250 shall be added to the cost of your holiday. This deposit may be increased to £ 500,or higher, at the sole discretion of Luxury Holidays, to reflect the higher risk associated with either single sex parties, or parties made up of mainly of guests under 35 years of age. For the avoidance of doubt, all single sex party bookings will have the higher security deposit of £500 levied to their final invoice. Only when the actual booking form on our web site has been received shall Luxury Holidays release a confirmation notice. The Holiday Maker responsible for placing the booking MUST be over 18 years of age at the time of confirmation. If a booking is taken less than six weeks prior to commencement the full fee will be required along with the booking form. Should a booking be taken within 14 days of the commencement date full payment will only be accepted by credit card and confirmed by a completed booking form. Bookings of all higher risk parties and adult parties will attract a security deposit of £ 250 per person, to be levied at the sole discretion of Luxury Holidays. In the interests of clarity, this would mean that if there were 11 guests in a property, then the security deposit for these higher risk parties would be 11 x £ 250 = £ 2,750. The security deposit is payable in full at the time of the final balance payment for your holiday, that being 12 weeks prior to the holiday start date.
SPA FACILITY:
Users of the onsite sap facility do so entirely at their own risk. The Spa is owned and operated by The Lower Mill Estate Limited, or its associated companies. Please note that the swimming pools are often not attended and your safety and that of all members of your party, are your responsibility. Users of the Spa facility must adhere to the Estates rules relating to the use of this facility and it is your responsibility to familiarise yourself with these rules. The operators of the spa facility require a £ 25 per guest, fully refundable deposit for the issue of an authorised Spa entry pass. This deposit will be retuned upon presentation of your passes, at the end of your stay. Lost cards will incur a re issue charge of a further £ 25, which is non negotiable. It is entirely your responsibility to return these passes and reclaim your deposit.
HOLIDAY PAYMENT:
All payments shall be made to Tim Haywood. Payments may be paid by cheque, bankers draft or bank transfer. Credit card payment are also accepted, subject to the charges stated in these terms. The price payable for the holiday is subject to a standard charge of £ 28.50 booking fee, per lodge, in the event of more than one lodge being booked, this fee is applied to each lodge; this fee will be added to the final cost of your holiday and clearly shown as a separate item on the invoice for your holiday. Our standard payment terms are 30% at the time of booking, with the full balance due no later than 12 weeks prior to your holiday start date.
CREDIT & DEBIT CARD PAYMENTS:
Where a Holiday Maker pays for any part of the holiday by credit card Luxury Holidays reserves the right to levy a charge against each payment made, at the current rate of 2.5%.
Debit cards will incur a fixed charge of £ 5 per transaction.
STAG & HEN PARTIES:
Stag and Hen parties are strictly NOT allowed on Lower Mill Estate. The Holiday Makers group shall NOT exceed the number of beds available in the property unless a written request has been approved by Luxury Holidays prior to the booking confirmation being made. Luxury Holidays and the Property Owner reserve the right to evict any Holiday Makers if they are deemed to be a Stag or Hen Party or if the number of beds is exceeded by the number staying in the property. If such a cancellation is made the cancellation conditions as shown in this document apply and the appropriate deposit or full amount shall be retained. The balance of the holiday payment MUST be paid in full no later than six weeks in advance of the commencement date. If payment has not been cleared by Luxury Holidays by the appropriate day this will constitute a cancellation. Luxury Holidays would normally contact the Holiday Maker prior to taking the cancellation route.
PARTY TYPE:
Groups. organisations, charitable institutions and multi-accommodation bookings. . If your party includes unrelated members from an organisation or has been funded/organised on behalf of a third party such as a local authority, charitable, religious or NHS Trust, we need the following information when you book:
● The full name of the organisation supporting or funding your booking
● The name and contact details for the person responsible for (and accompanying) the party during the holiday.
Should you arrive at your property with such a group without notifying us of the required details, we and the owner(s) have the right to refuse to hand over the accommodation to you. You may be asked to pay a security deposit at time of take-over. Single-sex groups and younger parties. We cater primarily for family holidays – and single-sex groups and/or younger parties may not be permitted. Where this is the case, you will be informed at the time of booking and the restriction will be confirmed to you on your Booking Confirmation.
SECURITY DEPOSIT:
At some properties these parties may be accepted on the condition that an increased security deposit of £ 500 is paid at the time of booking. Disabled, infirm and restricted mobility guests. Where access to or the layout/particular features of any property makes it unsuitable for visitors with mobility difficulties, we have made every effort to ensure that our description makes this clear. To ensure the accommodation booked is suitable for visitors with a disability, it is essential that all booking requests from parties including people with special needs give us full and clear details of those needs. If your party contains individuals who usually require special care due to a disability, you are entirely responsible for ensuring that all members of the group are adequately cared for at all times by suitable persons.
CANCELLED HOLIDAYS:
Any cancellation made by the Holiday Maker must be in writing and sent to Luxury Holidays, email correspondence is acceptable. The actual cancellation date shall be the date that the written notice is received by Luxury Holidays. If the holiday is cancelled more than six weeks prior to the commencement date, then the full deposit shall be retained. If the deposit has not been paid at the time of cancellation, then it is deemed still payable and payment must be made within 7 days. If the cancellation is received less than six weeks prior to the commencement date then the full payment shall be retained and no payments returned to the Holiday Maker. If the payment has not been made at the time of cancellation, then it is deemed still payable and payment must be made within 7 days. Failure to pay for cancelled holidays and/or deposits, will be rigorously enforced by Luxury Holidays, with County Court Judgement proceedings being issued in ALL case of non payment. In such cases the mandatory notification will be issued, in accordance with current requirements of the courts. In such cases Luxury Holidays may seek to recover an extra charge for administration, interest due and the court fees. The Property Owner has authorised Luxury Holidays to refuse any booking request if it is felt necessary and cancel any booking which it has made on the Property Owners behalf. Any action taken will be sent in writing to the Holiday Maker. In such cases, any money paid to Luxury Holidays shall be fully refunded to the Holiday Maker within14 days of the cancellation been received. In the extremely unlikely circumstance where Luxury Holidays has no alternative but to cancel a booking made by a Holiday Maker they will make immediate contact with the person responsible for placing the booking and agree to either find similar alternative accommodation, (the price of the holiday mayvary), or will make a full refund within 14 days of the cancellation. Upon receipt of the Holiday Confirmation form, please check all details to make sure they are correct. Any alterations can be made up to 28 days from receipt of confirmation but cannot be rectified beyond that deadline. If a booking has been accepted and the Holiday Maker wishes to make an amendment or requires a new invoice, Luxury Holidays reserves the right to charge an administration fee to cover their costs.
OUR WEB SITE & MARKETING INFORMATION:
All website and marketing information was deemed accurate at the time of going to press. Luxury Holidays makes every effort to ensure that all information relating to any of its holiday products are accurate and shall not be liable for minor discrepancies between the property, its contents and what the Holiday Maker finds. The Property Owner reserves the right to change details when required. In the light of continual improvement the Property Owner reserves the right to alter or delete furniture, fittings, amenities, facilities or any part of any activities which are advertised or previously available without prior notice. Some images used on our web site are CGI (Computer Generated Images) and not actual photographic images and are intended for guidance only. Please note that the following properties; Nightingale Lodge, is situated on the Howles Mere Lake, located on an area where there is still some construction work taking place. Although the building work is not located directly next to these properties, there may still be an element of disruption and the movement of plant and machinery during your holiday. This work is expected to continue until late on in 2010. Due to this ongoing construction, we have priced holidays in the lodges effected by the ongoing work at approximately 25% discount. Some of the photographic images used on our web site may be standard stock images, taken from properties other than those shown on our web site. These images are for illustrative purposes only and do not represent actual images of the furniture, fittings and fittings in some cases. If there are any material changes to the property or its contents once a booking confirmation has been issued, Luxury Holidays will contact the Holiday Maker and explain the changes and make appropriate arrangements. All website and marketing correspondence will then be updated with immediate effect. Details listed on our web site are for guidance only and do not form the basis of any contract. Some items may vary between properties, depending on the size and layout of individual properties.
PETS:
Pets are strictly not allowed at any of our properties. Should it come to our attention that a pet has been in one of our properties, we will inform you of the breach of this condition and we will levy a deep cleaning charge of £ 235 + VAT. This amount will automatically be deducted from your Security Deposit.
ASSISTANCE DOGS:
Registered assistance dogs will be accepted free of charge in all properties in our brochure and on our website, subject to availability of suitable accommodation.
EXTRA CHARGES:
Should you require a travel cot to be supplied for your booking, then there will be a surcharge of £ 10 per cot required. High chairs carry a surcharge of £ 5 per property.
SMOKING POLICY:
All of our properties are strictly non smoking properties. Should it come to our attention that a pet has been in one of our properties, we will inform you of the breach of this condition and we will levy a deep cleaning charge of £ 235 + VAT. This amount will automatically be deducted from your Security Deposit.
DAMAGED TO THE PROPERTY:
The hirer is liable to the owner for any damage caused in the property during the period of hire. We and the owner(s) have the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). The Holiday Maker shall keep the accommodation and all furniture, fittings and belongings in the same state of repair and condition as when they arrived. The accommodation shall be left in the same standard of cleanliness and general order as it was found. The Holiday Maker shall be liable to the Property Owner for any loss, damage, costs, and expenses incurred as a result of any damage caused to the property or its contents during the duration of the holiday. Should damage occur the Holiday Maker is liable to pay reasonable costs in order to bring the property or its contents back to their original state. The Holiday Maker may be requested to pay a sum of money should damage or loss occur. This will be deducted from the „Security Deposit‟, currently set at either £ 250, or £ 500. The „Security Deposit‟ shall be paid back in full to Holiday Makers who do NOT cause any damage or loss during their stay within 14 days of departure. For the purpose of the booking agreement ‘Damage’ shall mean leaving the property dirty or untidy on the day of departure. During the booking process, Luxury Holidays will notify the Holiday Maker of the amount of „Security Deposit‟ that will be required and to whom it shall be made payable.
CONTACT DETAILS:
In the unlikely event that a Holiday Maker is disappointed with their holiday accommodation, they should make immediate contact with Luxury Holidays who will make every effort to rectify the situation. If the Holiday Maker is still unsatisfied they must put their complaint in writing to Luxury Holidays no later than seven days after vacating the property in question. Luxury Holidays will consider the complaint and make every effort to reimburse the Holiday Maker accordingly. In any event, all correspondence should be address to;
Luxury Holidays ● Aizlewood’s Mill ● Nursery Street ● Sheffield ● S3 8GG.
We would strongly recommend that all written correspondence is sent via Royal Mail Recorded Delivery, to ensure safe receipt.
Any email correspondence should be sent to;
info@luxuryHolidays.uk.com. Our telephone number is 0870 ● 777 00 91 and calls are charged at national rate and should not cost more than 7p per minute. Our facsimile number is 0800 ● 975 33 44 and free call rates apply.
LIABILITY:
Except where otherwise specified in these Booking Conditions neither Luxury Holidays nor the Property Owners and Managers, can accept liability for any damage, expense, injury, death or loss of any nature whatsoever suffered by any person(s) from any cause whatsoever other than, in the case of the Owner(s) and/or Manager(s) the proven negligence of him/herself or his/her employees or agents or, in our case, the proven negligence of ourselves or our employees or agents. This does not attempt to exclude negligence or breach of statutory duty.
BOOKING INFORMATION:
It is a requirement of guests staying at the Lower Mill Estate, that they comply fully with the Lower Mill Estates published Rules and Regulations and that all guests familiarise themselves with these rules. It is a condition of your booking that you supply LuxuryHolidays with the following information, a minimum of 14 days before your holiday start date:
● The full name, address and telephone number of each guest in your party.
● A copy of a recent utility bill, in the name of the lead guest of each party, this should be no more than 3 months old and should clearly show the lead guests current home address.
● The registration number make and model, of the vehicle that will be entering the Estate and parked at your Lodges allocated car parking space.
● A signed acknowledgement of the Estates Rules and Regulations. This must be read by all members of your party and signed by the lead guest, to demonstrate that you all agree to the rules and regulations.
This information must be supplied within 14 days of your booking being made. Failure to provide this information may result in your booking being cancelled by LuxuryHolidays and you forfeiting your deposit money.
We may make an additional charge of £ 35 to cover the extra administration in chasing this information.
YOUR VEHICLE(S):
Your vehicle(s) and their accessories and contents are left entirely at your risk. We and the owner(s) will not be responsible for any loss or damage from or to any vehicle from any cause whatsoever other than, in the case of the owner(s), the negligence of him/herself or his/her employees or agents, or, in our case, negligence of ourselves or our employees or agents. No commercial vehicles are to be parked on any of the sites overnight. Each party is allocated a total of one car parking space, with their lodge. Additional car parking may be used in the various “overflow” cap parking areas on the test, but these are strictly limited and we cannot guarantee that there will be spaces available. We would strongly recommend that you share car spaces and that only one car enters the Estate. In the interests of keeping the Estate a safe an peaceful environment for all to enjoy, there is strict policing of car usage and car parking on site and failure to comply with the Estates rules may result in your vehicle being clamped and a release fee being levied by the owners of the Lower Mill Estate, or their nominated representatives. We would strongly urge you to familiarise yourselves with the Estates rules in relation to vehicles on the Estate.
COMMENTS OR CONCERNS:
YOU MUST NOTIFY ANY SHORTCOMINGS WITH YOUR PROPERTY TO THE OWNER(S) OR HIS/HER REPRESENTATIVE IMMEDIATELY SO THAT REMEDIAL ACTION, IF APPROPRIATE, CAN BE TAKEN. PLEASE REPORT ANY PROBLEMS OR CONCERNS ON ARRIVAL. PLEASE NOTE; YOUR FAILURE TO REPORT ANY CONCERNS OR PROBLEMS IMMEDIATELY ON ARRIVAL, COMBINED WITH YOU CONTINUING TO OCCUPY THE PROPERTY FOR THE DURATION OF YOUR HOLIDAY, WOULD INDICATE YOUR ACCEPTANCE AND SATISFACTION OF THE PROPERTY AND ANY CLAIMS SUBMITTED AFTER YOU HAVE HAD THE MATERIAL BENEFIT OF OCCUPYING THE PROPERTY WILL BE CONSIDERED OPPORTUNISTIC AND WILL BE REJECTED. IF A SIGNIFICANT PROBLEM IS NOT RESOLVED TO YOUR SATISFACTION, PLEASE CONTACT US AS SOON AS POSSIBLE DURING YOUR HOLIDAY.
PERSONAL TRAVEL INSURANCE:
YOU ARE STRONGLY RECOMMENDED TO TAKE OUR PERSONAL TRAVEL INSURANCE FOR YOUR HOLIDAY. IN THE UNLIKELY EVENT OF ANY DAMAGE/PROBLEM WITH/TO YOUR ACCOMMODATION, DUE TO MATTERS OUTSIDE THE CONTROL OF THE OWNERS, YOU SHOULD RELY UPON YOUR TRAVEL INSURANCE TO COVER THE COST OF ANY LOSS, OR ANY INCONVENIENCE. YOU ARE DEEMED TO HAVE TAKEN OUT ADEQUATE TRAVEL INSURANCE FOR YOUR HOLIDAY, UNLESS YOU ADVISE US IN WRITING TO THE CONTRARY. PLEASE NOTE THAT LUXURY HOLIDAYS WILL NOT ACCEPT RESPONSIBILITY FOR ANY CLAIMS FOR LOSS OR DAMAGE DURING YOUR STAY AND YOU SHOULD BE COMPLETELY CLEAR ON THIS BEFORE MAKING YOUR BOOKING.
DATA PROTECTION POLICY:
In order to process your booking and to ensure that your holiday arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs, etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your accommodation and travel arrangements. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. We will not however, pass any information onto any person not responsible for part of your accommodation and travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.) Your data controller is LuxuryHolidays.uk.com You are entitled to a copy of your information held by us. If you would like to see this please contact us. We will hold your information, where collected by us, and may use it to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches in the future, please write to us. We may also provide your details to selected third parties for similar purposes. If you do not wish to receive such approaches in the future, please write to us.
HIGH OCCUPANCY SURCHARGE:
Please note that we charge a small surcharge for high occupancy of the lodges, this is to cover the extra cleaning costs, extra laundry costs and the general wear and tear to the properties that are incurred with larger groups. The charges levied are as follows; £ 65 per booking for groups of 6 or more, £ 85 per booking for all bookings of 8 or more and £ 95 per booking, for groups of 10+, which is the maximum occupancy level (11). This charge will be clearly identified and will automatically be added to your final invoice.
UNREASONABLE BEHAVIOUR:
We have the right to terminate a holiday after the keys have been handed over, if the unreasonable behaviour of anyone in the holiday party is likely to cause damage, or significant annoyance to others, or damage the property, or if any of the Estates Rules & Regulations are breached. The lower Mill Estate has the right to evict any person, or persons, that contravene the Estates Rules and Regulations. In these circumstances no refund will be given. Unreasonable behaviour includes violation of the Estates noise restrictions and light pollution rules and any other of the Estates Rules & Regulations. Please note that unreasonable behaviour specifically includes smoking by any member of your party, in any of our properties.
ANY DISTURBANCE (FOR EXAMPLE NOISE) WHICH RESULTS IN ESTATE SECURITY BEING CALLED TO THE SCENE MAY RESULT IN A CHARGE BEING MADE BY THE ESTATE MANAGEMENT. ESTATE MANAGEMENT WILL ADVISE LUXURY HOLIDAYS OF THE PROBLEM AND ISSUE THE CHARGE. THE CHARGE SHALL BE LEVIED FROM THE ‘SECURITY’ DEPOSIT.
GUEST CHECK OUT OBLIGATIONS:
Upon departure of your property, please can you ensure that the following conditions are fully met, as they form part of our contract.
FAILURE TO COMPLY FULLY WITH ANY/ALL OF THE CONDITIONS SET OUT BELOW WILL RESULT IN THE AUTOMATIC LOSS OF THE FULL AMOUNT OF YOUR SECURITY DEPOSIT.
REMOVAL OF All RUBBISH:
1. Please ensure that you put all rubbish, leftover food, newspapers, packaging, absolutely everything, is placed in black bin bags provided (please find underneath the kitchen sink) and that you remove the full black bin bags and dispose of in the refuge areas provided on the Estate. All waste bins must be emptied, before vacating the property.
KITCHEN:
1. Please can you ensure that the dishwasher is fully loaded and that it is set to a run cycle before you vacate the property.
2. Please remove all food items from the fridge and dispose of in the appropriate manor.
OVENS:
1. If you have used the oven and hob, please can you ensure that you have fully cleaned it afterwards and that it is left in the same condition as you found it, ready for our next guests.
BBQ’s:
1. If you have used the barbecue, please can you ensure that you have fully cleaned it afterwards and that it is left in the same condition as you found it, ready for our next guests.
2. Please ensure that all cooking utensils are put back into the appropriate kitchen drawers, in the kitchen area.
BATHROOMS:
1. Please can you ensure that all used towels are collected and left in the bathtub of each bathroom.
2. Please ensure that all toilets have been flushed.
3. Please ensure that all rubbish is removed and disposed of in the appropriate manner. All waste bins must be emptied, before vacating the property.
GENERAL:
1. Please ensure that all lights are switched off
2. Please adjust the central heating room thermostat(s) down to 10
3. Please ensure that all patio doors are fully closed
4. Please ensure that all windows are fully closed
5. Please can you take a good look around the property and make sure that you have not left any of your personal possessions. Please pay particular attention to items that may be inside wardropes, bedside drawers and the bathroom areas. We will charge a standard charge of £ 55 + VAT, Plus postage, to return any items that have been left behind.
6. Please report any breakages within 24 hours of vacating the property. Any breakages that are found, that have not been reported will result in the automatic full loss of your security deposit.
7. Please can you ensure that you have not removed from the property, the SKY card from the actual SKY box. Removal of the card will result in the full loss of your deposit.
FORCE MAJEURE:
Neither we nor the property owner can accept responsibility or pay any compensation where the performance or prompt performance of our contract with you is prevented or affected by reason of circumstances which amount to “force majeure”. Circumstances amounting to “force majeure” include any event which we or the owner(s) could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of the property (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our or the owner‟s control. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our or the owner‟s control.
FORCE MAJEURE / CONTINUED:
Neither the Property Owner nor Luxury Holidays shall be responsible for the death or personal injury to the Holiday Maker or any number of the Holiday Maker's party save insofar as this results from proven negligence of themselves or their employees. Neither the Property Owner nor Luxury Holidays shall be liable for any loss, breach or delay due to any cause beyond either parties reasonable control including though not limited to Act of God, explosion, flood, tempest, fire or accident, War or threat of War, sabotage, insurrection, civil disturbance or requisition, acts, restrictions, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary of local authority, embargoes, strikes, lock-outs or other industrial actions or disputes. Under any such case Luxury Holidays shall be entitled to treat the contract as discharged. In the event of such discharge Luxury Holidays‟ liability shall be limited to the return to the Holiday Maker of sums paid to Luxury Holidays less an administration charge of £50 to cover reasonable expenses.
ENGLISH LAW:
English Law shall apply to all contractual obligations arising out of these booking conditions. Nothing contained within these Terms & Conditions shall exclude or restrict any statutory rights which the Holiday Maker has against the Property Owner or Luxury Holidays. The Holiday Maker is a consumer and therefore neither the Property Owner nor Luxury Holidays shall be liable for losses, costs or damage suffered or incurred by the Holiday Maker as a result of failure to perform or breach by Luxury Holidays of its obligations under the conditions of this agreement.
PLEASE NOTE THAT LUXURY HOLIDAYS IS NOT CONNECTED IN ANY WAY TO THE LOWER MILL ESTATE LIMITED, OR ANY OF ITS SUBSIDIARIES, OR ASSOCIATED COMPANIES. LUXURY HOLIDAYS OWN A SELECTION OF PROPERTIES AND ARE TENANTS ON THE LOWER MILL ESTATE. NOTHING ON OUR WEB SITE OR IN OUR MARKETING MATERIAL IS INTENDED TO INFER ANY CONNECTION BETWEEN LUXURY HOLIDAYS, AND THE LOWER MILL ESTATE LIMITED, CONSERVATION BUILDERS LIMITED, OR ANY OF THEIR SUBSIDIARY COMPANIES. Correct as of 01/04/2009.
THE LOWER MILL ESTATE RULES & REGULATIONS:
Introduction: The Lower Mill Estate (the Estate) has been developed in conjunction with the Cotswold District Council and its consultees: English Nature, The Cotswold Water Park Society and the Environment Agency. The following rules are based on the Legal Agreement made with the Cotswold District Council agreed under Section 106 of the Town and Country Planning Act and for the protection of the Estate for Nature Conservation, Recreation and Amenity. The wildlife on the Estate is continuously monitored, with the number of breeding and wintering birds being key to the success of the development. The diversity of the species living on the reserve is also recorded in annual audits. All visitors must read the Estate Rules, Fishing Club Rules and Sailing Club Rules and be fully knowledgeable of their contents before commencing any activity on the Estate. These rules are made for the benefit of all Lessees and owners at the Estate and if properly observed will enhance the Estate making it uniquely placed in one of the most important nature conservation areas in the South West of England. We have tried to keep them to a minimum and thank you in advance for your cooperation. Estate Information and Procedures
● The Estate, at its sole discretion, retains the right to refuse admission to persons acting in an inappropriate manner who do not have a legal right to be there.
● Children remain the responsibility of their parents and must be supervised at all times.
● Dogs must be kept on a lead or at close heel at all times.
● Dangerous or aggressive dogs are not allowed on the Estate.
● All dog / cat fowling must be removed by the owner and disposed of in an appropriate manner.
● No litter shall be left on the Estate and any litter deposited shall in any event be removed from the Estate by the person depositing it.
● All recreational activities on the Estate are carried out at own risk.
● No amplified noise is allowed on the Estate.
● Access to the ‘Builders Compound’ and ‘Transport Area’ is not permitted at any time.
● As part of the Estate is currently under construction, please be aware of traffic using the roads and site access points. Only authorized vehicles are allowed on the Estate and these must follow a strict 10 mph speed limit.
MILL VILLAGE FACILITIES:
All the leisure facilities are provided for the enjoyment of residents and will be maintained by the estate. However, it is the responsibility of the residents and lessees to ensure their own health and safety whilst using the facilities. We respectfully draw your attention to the following: Swimming Pool Mill Village pool is a private outdoor swimming pool for use only by residents of Mill Village and their guests.
● The pool is open from the end of March to September and for the Christmas holiday. Please check with The Estate Office for detailed dates.
● The pool closes at 10:00pm. The underwater lights will also turn off at this time.
● Children are not allowed into the swimming pool / trampoline area unless accompanied by an adult.
● The Swimming Pool facility has no lifeguard and therefore swimming is at ‘own risk’
● Children under the age of 16 must not be able to use the pool unsupervised by an adult.
● Depth 1.2 m.
● No diving, ducking or bombing.
● No glass near the swimming pool.
● No food or drink near the water.
● Use floats with care.
● No solo swimming.
● No swimming when closed signs are showing.
● No dogs in the pool area.
● Costumes must be worn at all times.
● Shower before using the pool.
● No excessive noise after dark.
● Last user replaces cover using the rope provided.
Mill Village Swimming Pool Pavilion:
● Use the changing room provided.
● Shower before swimming.
● No glass.
● Place all litter in the bin provided.
● Check toilet after use by children.
● Remove all belongings at the end of swimming.
● Last user turns off pool light and closes door.
● Lost property will be kept in a locker marked ‘Lost Property’.
Mill Village Sauna:
● To activate sauna, press marked button for 30 minutes single use.
● No solo use
● No children unaccompanied by an adult.
● Use fresh water daily. Please do not use Pool water.
● Last user switches off.
Mill Village Table Tennis Table
● Table tennis balls and bats are provided in the locker marked ‘Bats and balls’
Mill Village Trampoline:
● No children unless supervised by an adult (see item 2 Estate Procedures).
● No more than one person at a time.
● Users must abide by the manufactures instructions (see top of mat).
Mill Village Cricket Nets:
● Use hard balls with care.
Mill Village Tennis Court:
● A booking system is in operation at half terms and holidays. The booking sheet is on the fowl house door.
● Non-marking shoes on the tennis court.
● No dogs
● No roller skates, in line skates, skateboards or other similar devices.
Mill Village Play Ground:
● No children unsupervised by an adult.
● No children over 8 years old.
● Play on the equipment is at own risk.
Mill Village Recycling and Rubbish Collection point:
● All household rubbish can be taken to the collection point which is located behind a wooden fence parallel to the road leading from the tennis court area to the Village.
● Facilities exist for recycling glass, paper, metal and plastic.
● Please throw all other household rubbish into the large wheeled bins provided.
Mill Village Parking:
● Every property in Mill Village has an assigned parking bay.
● Please use your own parking bay.
● Temporary additional parking is available next to the tennis courts and recycling area.
Clearwater Village Facilities:
Clearwater Spa:
● The Clearwater Spa will be open to residents and guests of Clearwater and Howlles Mere Villages only at this time.
Clearwater Village Parking:
● Every property in Clearwater Village has an assigned parking bay.
● Please use your own parking bay
GENERAL VILLAGE MATTERS Privacy:
● Please respect people’s privacy around individual properties; where gardens abutt the lakes there is no pedestrian right of way over them.
● The jetties in Mill Village are private. Please use the boat ramp opposite the peninsula for launching boats and canoes.
Log Deliveries:
● Seasoned logs harvested from the estates woodland are available to buy for use in wood burning stoves.
● A sack of logs cost £5 and are available from beside the shop in Mill Village or the Refuse sheds in Clearwater Village.
● Please leave correct money in the honesty box provided.
Pets Corner
● Do not enter the enclosure alone.
● Do not feed the animal’s unsuitable food.
● Do not lean over the enclosure.
Estate Shop, Mill, Livery and Organic Farm
● The shops opening times are displayed at the entrance to the shop.
● The Mill is a working example. Do not enter the mill unless accompanied by a member of staff.
● The animals in the organic farm are not pets and should be treated with respect.
● Please speak to a member of staff should you want to have a closer interaction with the animals or have any questions.
● Do not steal vegetables or any other produce from the Farm.
● The horses at Livery on the Estate are privately owned. Please ask a member of staff for advice.
FOOTPATHS AND CYCLEWAYS:
● No powered vehicles, with the exception of Estate Management vehicles.
● No unauthorised vehicles are allowed on the Estate at any time. Cars may only be used on Estate roads for access to allocated parking only.
● Please be aware that the footpaths are a natural environment and these will have many tripping hazards. Inform someone if you are taking a walk alone and at what time you are likely to return. Also detail the route you are likely to take.
● All walking, picnicking, jogging and biking must be restricted to those routes suitable as indicated on the map.
● Lake swimming is not recommended.
● There is a risk of Leptospirosis in all freshwater courses. The Estate maintains a strict pest control regime, and all lakes are monitored regularly by an independent expert to ascertain the water quality and pollution free status.
● All litter must be removed.
● No plants, trees or shrubs are to be damaged or removed.
● Many plants in the British Countryside are poisonous; however the risks of accidental poisoning are infinitesimally small.
● No plants, fruit or fungi should be consumed without seeking experienced advice first.
● Fire wood collection is not permissible. Deadwood is a vital habitat for many species.
● Please be aware that the wildlife on the Estate is in its natural environment and will therefore behave as in the wild.
● Adders are abundant on the Estate and pose no risk to people if left undisturbed. Avoid leaving designated footpaths and walking in areas of dense vegetation.
● Inform children not to touch and worry wildlife.
● No bird’s eggs are to be removed or nests disturbed.
● No unnecessary disturbance to wildlife is acceptable on the Estate.
● No removal of wild or injured animals from the Estate without the prior consent of the Estate Office.
● Swans and other nesting birds can be protective of their nest and young. Do not approach or disturb their habitat.
● Dogs should be kept under close control and not allowed to ‘work’ vegetation.
● All restricted areas must be adhered to at all times.
● Children must be accompanied by an adult near water at all times.
● Children are not allowed to play on Estate vehicles that may be on the Estate.
● No disturbance to grazing animals on the Estate. Beware of electric fences as marked.
● If you see damaged fencing, bridges or walkways please report it to the Estate office.
● All personal property is to be stored when not in use and not left on the Estate.
● Persons not adhering to the Estate Rules will be asked to leave the Estate.
● Mill Lake; Accessed from the car park or through the small gate off Mill Lane. 20 min walk around the outside. There are several stands of rare orchid which should not be touched. The lake is important for over wintering wildfowl including Smew so please keep dogs from entering the water.
● Farmhouse Lake Access from Mill Lane or Thames Path. A 40 min walk .The Wildlife Observation Hide is open all year round. Many orchids can be found on the bank all round the lake. Adders can be found in this area. Please stay on the path.
● Freeth Mere SSSI Designated a Site of Special Scientific Interest due to the clear marl waters supporting a rich aquatic flora including the nationally scarce hairlike pondweed. The access to the path between Freeth Mere and Somerford Lagoon is closed 1st October – 31st March to protect over wintering wildfowl. Daubenton’s and Natterer’s bats feed over the lake at night.
● Nature Reserve The reserve contains several small ponds providing a diverse habitat for many species from dragonflies and newts to birds and deer. Please explore the reserve and see what wildlife there is to discover in the grasses and down to the banks of the river. Dusk and dawn visits are most rewarding.
● Pike Corner SSSI Designated for the large number of rare meadow species and floristic diversity. Access is through the gate over the bridge at top end of the Nature Reserve. Please keep gate closed at all times and do not interfere with the livestock. Please do not remove any vegetation or flowers from this important protected site.
● Swill Meadow A traditionally managed hay meadow. An otter corridor follows the Swillbrook River to provide a suitable safe habitat allowing otters to feed and travel on the watercourse. Please do not allow dogs into the river.
● Somerford Lagoon The lagoon is nationally important for over wintering wildfowl and so the southern and eastern shoreline are closed from 1st October to 31st March. The Wildlife Observation Hide is open all round though. Boating in season.
FISHING CLUB RULES:
Fishing Etiquette
● All Residents of the Lower Mill Estate are entitled to become members of the Fishing Club.
● All fishing activities must comply with the Lower Mill Estate Fishing Club Rules.
● All boating activities must comply with the Lower Mill Estate Sailing Club Rules.
● To join the Fishing Club please ask at the Estate Office for details. You will be issued
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